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Blog Articles, Insurance

Validating Insurance Claims with 3D CAD Drawings

Find out how insurers and loss adjusters can use 3D CAD drawings and AR technology to strengthen insurance claim validations. Learn more with Fixzy.

3D CAD (computer-aided design) is commonly used for design and technical documentation purposes by engineers and building repair networks. Virtual 3D CAD drawings represent and visualise real-world objects, including their material, weight, size and physical properties.

At an increasing rate, other sectors — like the insurance industry — have begun to adopt similar 3D technologies to enhance operational efficiencies and streamline customer journeys in innovative ways.

Today’s insurers are responsible for meeting the growing demands of customers looking for faster, more convenient and digital-first experiences — from first notice of loss (FNOL) through to settlement. Can 3D CAD drawings truly help insurers validate claims?

How Do 3D CAD Drawings Work Alongside AR Technology?

3D CAD models are invaluable assets when visualising objects, but they’re also valuable resources that can build immersive augmented reality (AR) experiences in property maintenance and claims settlement for insurance companies.

Currently, video technology is used to inform insurance assessments, but 3D CAD and AR technologies are proving to be far more time and resource-efficient.

Insurance inspectors can accurately review damages in a building by overlaying 3D CAD elements onto real-world visuals through AR. Combined, these technologies can create a 360-degree assessment of a building or room from a user’s (or an insurance customer’s) smartphone or device without an inspector physically being present.

3D CAD Applications for Insurers & Loss Adjusters

Insurers and loss adjusters are under pressure to inspect properties, carefully identify and assess structural issues, then work quickly to help the customer find a resolution. 3D CAD data can be used as the input method for insurance companies to create digital representations or models of a customer’s property.

Using built-in videos and live voice-to-text, self-service AR applications can help insurance customers receive real-time claim notifications and coverage verification at the FNOL. Should insurers require more clarity to reach claim validation, they can prompt customers to verify images/videos and add annotations to evidence through the same self-service application.

An FNOL data feed automatically sends information to the insurance carrier’s claim platform to speed up the analytics process of creating loss reports. From there, insurance companies are in a prime position to build individualised documentation and optimise their services to deliver personalised consumer experiences.

Challenges Facing Today’s Insurers and Loss Adjusters

Realising true digital transformation remains an obstacle for today’s insurance companies. But recently, insurers have made great progress in embracing technology across the value chain, with AI, data analytics, and mobile tools blazing the trail.

As an insurer or loss adjuster, you undoubtedly confront a diverse variety of property-related issues. Assessing small incidents from leaks and cracks to bigger risk factors like floods or storm damages are all part of the day job. But, as the person responsible for correctly underwriting risks or helping customers reach claim settlements, you need accurate data to make the best decisions.

Previously, the disaster or damage resolution process was lengthy for all parties involved. The process may have taken two weeks to notify property damages, then another three to four weeks to get a building contractor/technician dispatched. Depending on how well information was shared throughout the building repair network, the technician may have had to return at a later date to fully resolve an issue.

So, how can 3D CAD drawings and AR make a positive impact?

Benefits of 3D CAD Drawings for Insurers

  • Clear Visuals. As a reliable self-service system, insurers don’t need to send a contractor or inspector out to the customer’s home. Remote visual assistance means the customer receives valuable support and expert recommendations instantly.

  • Faster Time to Resolution. 3D CAD drawings and AR increases first-time fixes as technicians can identify issues ahead of time. Remote technology tools speed up the claims lifecycle to quickly find a solution, ultimately raising customer happiness, reducing the cost to build or repair networks, and minimising long waits times to reach a resolution.

  • Anti-fraud. Embracing emerging technologies dramatically reduces fraud for insurance companies as they’re able to see real measurements and accurate claims evidence. As 3D CAD and AR technology is used to collect the measurements, customers or contractors can’t exaggerate or incorrectly measure room sizes. A built-in geolocator also means insurers can match addresses so as not to mistake similar neighbouring properties.

  • Personalised Customer Care. Having clear visuals helps insurers and loss adjusters more empathetically understand their customer’s situation as it’s happening. Seeing property damages in real-time helps insurance professionals build a more tailored and customer-centric approach for every unique case without the need to send a technician out to the customer’s home.

Streamlining Insurance Claim Validation

Through 3D CAD and AR-powered applications, customers and insurers can fix issues quickly, effectively and almost always first-time around. For repair and maintenance jobs, tools like Fixzy simplifies remote guidance, allowing customers to carry out simple repairs themselves using our AR tool kit.

With real-time communication, service agents can offer advice, handle troubleshooting, or request 3D floor and room measurements with the click of a button. Insurers can then interact with those 3D CAD model floor plans to produce quotations, order materials and validate claims.

Equipped with accurate information about a customer’s situation, insurance carriers, loss adjusters, and building repair networks can work seamlessly thanks to digital tools like Fixzy.

Discover Real-Time 3D CAD Applications in Insurance with Fixzy

At Fixzy, we use artificial intelligence, computer vision, AR and deep learning to empower customer service and field service agents to enhance user experiences and cut operation costs. We provide a fast, accurate repair and maintenance service –– without unnecessary property visits.

Fixzy makes validating insurance claims and home repairs simple and effective with cutting edge, no-download, self-service technology. Easy and efficient: the way it should be.

Get in touch to transform your insurance service offering, or request a demo today.

Posted in Blog Articles, Insurance on Mar 03, 2021